Maintenance & Support

Vista IT Group can help you successfully evaluate the options to develop a holistic support strategy and save money on your annual maintenance budget. We work directly with manufacturers and third-party providers to deliver the level of support you need at a price you can afford.

The two most common Data Center support options used by businesses today, are manufacturer (OEM) maintenance programs and third-party providers. Vista IT Group can help you successfully evaluate the options to develop a holistic support strategy and save money on your annual maintenance budget. We work directly with manufacturers and third-party providers to deliver the level of support you need at a price you can afford.


Vanguard Hardware Warranties

Vanguard Hardware Warranty is Vista’s third-party maintenance and support offering. It includes many advanced features and can be added to all your data center equipment, regardless of age or origin. Learn More

Maintenance Strategies

OEM Maintenance

Manufacturers allow you to upgrade standard product warranty and response times through extended warranties. Vista can work with you and the manufacturer to ensure your business is being supported appropriately. We’ll audit your existing equipment, support agreements, contracts, and licensing to identify both gaps and overages in coverage. We can also import the agreement details into our contract database so that you can be notified of upcoming warranty expirations.

Third-Party Maintenance

Third-party maintenance providers often offer the same level expertise as the OEM’s, but typically at a substantial cost savings. According to Gartner, about 80% of data center infrastructure is eligible for third-party support which could lead to an average cost reduction of 25%. Vanguard Hardware Warranty is Vista’s answer to hardware maintenance and support. Learn More

Hybrid Approach

Maintenance and support represent the largest cost savings opportunity in the datacenter today. That's why Vista recommends a hybrid approach to support and maintenance. By leveraging OEM entitlements and supplementing with Vanguard Hardware Warranty, organizations are able to maximize their investment. Learn More about the benefits of a hybrid maintenance strategy below.

Maintenance Savings Window

In a comparison between OEM support and Vista's third-party offering, Vanguard Hardware Warranty, we found that around the three year mark, OEM maintenance costs begin to increase substantially, while Vanguard Hardware Warranty support costs remain relatively constant. For legacy, aging, and end-of-life assets, the savings are even more substantial. According to Gartner, supporting legacy infrastructure is estimated to consume 70% of an organization’s annual IT operating expenses.

Vista Vanguard Support Maintenance Savings Window

Advantages of a Hybrid Maintenance Strategy

  • Substantial savings compared to manufacturer service plans
  • Access to critical operating system and firmware updates
  • Coverage for virtually every OEM
  • Nationwide coverage model
  • Improved Service Level Agreements
  • Extended product lifecycle support
  • Consolidated vendor and contract management
  • Multi-vendor co-term agreements
  • Flexible payment plans
  • Consolidated monthly billing

Certified Dell Dispatch and Repair

Working directly with the manufacturer on warranty issues can be difficult. Fortunately, Vista IT Group is a Dell Dispatch Support Services Provider. This means that we have TechDirect Dispatch Certified Technicians in-house. They are able to not only diagnose issues, but to repair them - all much faster than working directly with the manufacturer. Whatever you need support for, whether it's a Latitude laptop or a PowerEdge server, we're here to help.
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