Arch Support for Networking Equipment
An Enhanced Alternative to OEM Networking Support & Maintenance
Arch is the networking arm of Vista’s Vanguard Hardware Warranties. It is a strategic element of our holistic approach to Data Center maintenance. With Arch Support, you’ll experience world-class service from engineers every bit as capable as the OEM, but at a fraction of the cost.
Supported OEMsArch Support is commonly considered a strategic replacement to Cisco SMARTnet, Juniper J-Care, Brocade Essential Support, and several other OEM equivalent entitlement programs.
✔ Arista
✔ Brocade/Foundry
✔ Cisco
✔ Enterasys
✔ Extreme
✔ F5
✔ HPE
✔ Juniper
✔ Nortel
✔ Palo Alto
✔ Riverbed
+ More!
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The Arch Difference
We offer 7x24x365 investment protection on a broad range of network platforms running your company’s mission-critical applications. The Arch support model starts with OEM best practices and goes even further:
Quality of Service
We provide a level of technical service second-to-none. Our TAC is staffed by over three hundred US-based, level 1-3, OEM-certified engineers.
Fast Issue Resolution
We guarantee response times with first-call-engineer and tier-skipping options
OEM Escalation
Unlike most third party support offerings, We have the ability to escalate issues directly to the manufacturer allowing us to guarantee resolutions.
Immediate Coverage
Get the support you need, when you need it on new assets and the equipment already deployed in your datacenter.