Hardware Warranties

What are your plans for your data center hardware when it goes End of Support? We can help you with that! Vanguard services can be added to any data center hardware. It doesn't matter how old or where you purchased it from, we will support it.

Add Hardware Warranties to all your data center equipment, regardless of age or origin.

Vista offers a variety of warranty options for your data center equipment. This includes our Standard 90-Day Warranty which is complimentary on all hardware purchased from Vista by end-user customers. We also offer our Vanguard Hardware Warranties which include many advanced features and can be added to practically any device, of any age, from any manufacturer, no matter where it was purchased. One of the most powerful benefits of the Vanguard Hardware Warranties is that as your infrastructure ages, the less it costs to it maintain. This is because we base our rates on the Fair Market Value of your assets at the time of warranty purchase.

 

  Vista Standard
90-Day Warranty
  Vanguard
Warranty
   
Service Level AgreementChoose the Service Level Agreement (SLA) best suited to your business availability requirements. NBDReceive a response to your support request within one business day.   8x5x4Receive a response to your support request within 4 standard business hours.    
Hardware SLAChoose the Hardware Service Level Agreement (SLA) best suited to your business availability requirements. Depot RepairOnce we determine that the component or system cannot be remediated via remote troubleshooting, send it to us for repair or replacement.   Advanced ReplacementWe'll send a replacement part or device as soon as we determine that it's broken and cannot be remediated via remote troubleshooting. No more waiting for your broken part to be shipped to the manufacturer, inspected, fixed or replaced, and finally sent back to you!    
Dedicated TechnicianWe assign a primary technician to each customer, and make every effort to have support tickets and new orders handled by that technician.     We assign a primary technician to each customer, and make every effort to have support tickets and new orders handled by that technician.    
           

 
 

Arch Support for Networking Equipment

Arch is the networking arm of Vista’s Vanguard Hardware Warranty. It is a strategic element of our holistic approach to Data Center maintenance. With Arch Support, you’ll experience world-class service from engineers every bit as capable as the OEM, but at a fraction of the cost. Learn More

Cisco
HPE
Juniper
+ More!

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Please check the Vista Standard Warranty Policy for our complete list of terms and conditions.